CBD Support

Here at HempWell, we understand how confusing CBD can be, especially if you are just starting your CBD journey. We think it’s really important to provide CBD support and we pride ourselves on our customer service. We are always happy to speak with our customers over the phone or in-store, so please don’t hesitate to get in touch if you have any questions.

Here you’ll find a range of resources we’ve put together to help support new and existing CBD users. If you’re interested in the science, why not check out our CBD Knowledge Centre.

cbd dosage information
frequently asked questions
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CBD Customer Testimonials

We don’t believe in writing puff pieces, that’s why we are proud to give our customers a voice. It’s great to hear life changing stories from real people, so if you want to read some please see our Customer Testimonials here.

trustindex reviews
Sheila Nudd
Sheila Nudd
2024-01-18
Trustindex verifies that the original source of the review is Google.
I have used my cbd rub in cream for severe osteoarthritis of the left knee for approximately two months now and am still very impressed with the results. I will be using this product indefinitely and would advise anyone who suffers from degenerative arthritis to try it. The Manger of the York branch is very knowledgeable and will answer all queries and concerns.
Murray Naylor
Murray Naylor
2024-01-03
Trustindex verifies that the original source of the review is Google.
I have recently started using HempWell's Deep Relief for muscular and joint relief. After a few weeks I have found the treatment to be very effective and it has clearly helped a damaged ankle joint and arthritis. I would recommend the product to others in a similar situation.
Rosemary Palmer
Rosemary Palmer
2024-01-02
Trustindex verifies that the original source of the review is Google.
HempWell products may look expensive but, my goodness, they are effective and use so little! I bought the soap bar and the face cream mainly as a last ditch attempt to try and get something that would help my dry itchy skin. The GP just wanted steroid cream. Other so call moisturiser products just didn’t do it. These did. Thank you!
Kenny Little
Kenny Little
2023-10-06
Trustindex verifies that the original source of the review is Google.
How do you source a reliable supply of CBD oil ? Well, I took a chance with HempWell and couldn't be happier. A great product at a great price all delivered safely to my front door. I strongly recommend HempWell to you, you can look but you won't find a better company for all your CBD needs. I am delighted with the service they provide.
Jo Linfoot
Jo Linfoot
2023-08-24
Trustindex verifies that the original source of the review is Google.
After living with chronic spinal pain for 50 years at last an alternative to prescription drugs. Highly recommend HempWell CBD oil from a professional trusted source. Chronic pain is misunderstood, hidden and difficult to talk about. Thank you Jenna for your kindness and help in explaining CBD. The York shop is a welcoming environment, lucky to have it so near.
Ewelina Anderson
Ewelina Anderson
2023-08-21
Trustindex verifies that the original source of the review is Google.
Great products. Bought few different ones this year. The price is reasonable too. Muscle balm well recommended, really takes the pain away after few days of using. Also Pure Isolate Oil is great, lasts a very long time so that's a bonus. Great company, very quick delivery, I will definitely keep ordering.
Emily Rogers
Emily Rogers
2023-06-10
Trustindex verifies that the original source of the review is Google.
Really kind staff, made us instantly feel welcome and really nice to chat to. Shop smells amazing. Staff member was incredibly knowledgeable and helpful. The mixed berry 1000mg has a really subtle but nice taste and even only 0.3ml already helped with my chronic pain and anxiety. Couldn't recommend highly enough.
Lorraine Lowerson
Lorraine Lowerson
2023-04-28
Trustindex verifies that the original source of the review is Google.
CBD oil has proved to be a lifesaver in helping to manage my chronic neuropathic pain and Hemp Well's oil is, without doubt, my favourite product. Not only does the oil, give long periods of wonderful relief, when taken regularly and has substantially reduced my need for prescription medications, but also helps me sleep properly, something I haven't done in years. Bliss ! On the practical side, the product comes from a trusted source, is more cost effective than other suppliers I've used, has measurement markings on the pipette, to enable more accurate dosage and a lovely tight lid for travelling. Delighted to have found this lovely store and thank you again, for your helpful advice. 😊
AJ Turner
AJ Turner
2023-02-11
Trustindex verifies that the original source of the review is Google.
Amazing staff, shop & product. I've been using their CBD for a few years now, and I love visiting their shop - it has a great no-pressure atmosphere. It feels like you're getting quality stuff, and all the staff are lovely and have the right information for you. I use CBD to relieve my anxiety and depression, and I find it helps me, and I have much more confidence that the product is quality than I do when shopping at other places. It's fantastic that they sell multiple ways of taking CBD, as I've found much more success with some of the products personally than others (but I imagine that changes person to person). I very much feel like I'm giving myself some much needed self care with every visit.
George Firth
George Firth
2021-01-07
Trustindex verifies that the original source of the review is Google.
Me and my wife stumbled across Hemp Well just as I needed a new tincture. I usually buy online so it was nice to look at their products properly, especially given that their shop looks the part, unlike a lot of CBD places I have frequented before. The staff were knowledgeable and friendly. I will be returning and recommend it to anyone who uses CBD or is considering it.

CBD FAQs

CBD, short for Cannabidiol, is a chemical compound naturally occurring in the hemp plant, Cannabis Sativa. It can be taken orally (as a tablet, capsule or gummy), sublingually (under the tongue as a tincture) or topically (applied to the skin as a cream) to deliver a wide range of benefits.

It does not currently need a prescription and people are using it to self-treat a wide range of issues. A 2017 report by the World Health Organisation (WHO) found that CBD could provide relief for a variety of conditions including Alzheimer’s disease, Parkinson’s, and Multiple Sclerosis, as well as general pain, anxiety and depression.

This is one of the most-Googled questions about CBD, so we are happy to be able to help put your mind at ease: No CBD is not addictive. It is currently sold as a food supplement, not a drug, here in the UK .

According to an independent 2017 report, the World Health Organization (WHO) states that “evidence from well-controlled human experimental research indicates that CBD is not associated with abuse potential.” In simple terms, there is currently no evidence to suggest that CBD is addictive. This is because CBD doesn’t get you ‘high’, so there is little to no abuse potential.

The short answer: compliant, carefully made products like HempWell CBD oils are perfectly legal in the UK.

The long answer: The CBD industry is rapidly evolving and the regulations surrounding CBD are constantly changing to keep up. CBD (Cannabidiol) is legal in the UK to take as a food supplement, not for medicinal use. Selling CBD products is legal in the UK, providing they contain no controlled substances such as THC and come from an EU approved hemp strain. THC (Tetrahydrocannabinol) remains an illegal substance. Brands selling CBD products in the UK must have submitted a Novel Food Application by 31st March 2021 (which HempWell Ltd has completed).

CBD oil, capsules or gummies are great products to start with. If you are opposed to using food supplements and/or have localized pain (such as a sore joint or muscle) it could also be recommended to start with a CBD cooling cream or muscle balm. If you’d like to know more about starting your CBD journey, check out our New to CBD? guide to learn more.

This is a common question that unfortunately does not have a simple answer. Every is different and the right amount could diff from one person to the next, due to a range of factors.

To make this easier to understand, we created a CBD dosage guide that helps users to identify a good starting point. When starting your CBD journey it’s important to keep a record of your dosage and increase/reduce it until you find your perfect balance.

You can read up on 20 commonly asked questions about CBD to learn more about popular questions and answers – we always encourage potential users to do some research and learn more about this wonderful compound before they buy CBD.

If you have any specific questions you can reach out to our team using the chat box below, or by contacting us directly or visiting us in-store. We are always happy to help support and educate around CBD.